Pick Up Pelican Support

Need help with Pick Up Pelican? Email alex@intentionallyblank.page.

For store credentials, staff PINs, or access to your organization’s orders, contact your store administrator first. We can help with the app, but your organization controls its store and staff access.

Getting started

1. Install Pick Up Pelican on an iPad running iPadOS 26 or later.
2. Enter your store’s HTTPS address and the username and WordPress Application Password supplied by your administrator.
3. Use the pickup board to find orders and review their details. Enter your staff PIN when changing an order’s status.

A configured managed iPad may connect automatically. After a successful manual sign-in, the app saves the sign-in in this iPad’s Keychain so it can reconnect when you return.

Sign-in help

The Password field requires a WordPress Application Password, not your ordinary WordPress account password. Check the store address and ask your administrator to confirm that the Pick Up Pelican Connector is active and your account has access.

If the store cannot be reached, check your network connection and that the store’s HTTPS address works. If a saved sign-in cannot reconnect, follow the app’s retry or sign-in options.

To remove a saved manual sign-in, tap the pelican logo, open About, and choose Sign Out. Managed configuration is controlled by your organization.

Staff PINs and order changes

Each status change requires a fresh staff PIN. If a PIN is rejected, ask your administrator to check your staff record. If an update is interrupted, refresh and check the order’s current status before attempting another change.

Printing and receipts

Your store must have supported PDF invoice and packing-slip generation configured. Choose a printer through the iPad’s native printing interface. For printer availability or network access, contact your administrator.

Processing orders can be prepared as one combined packing-slip print job. If a document cannot be loaded, the app stops preparation so you can address the problem and retry.

A Square receipt is available only when the order contains a supported Square receipt link. A missing Square receipt does not prevent you from using a PDF invoice when your store supports invoices.

What to include in a support request

• Your app version, iPad model, and iPadOS version.
• A description of what happened and the steps that led to it.
• The time of the issue and any error message shown.
• A screenshot, if useful, with customer and confidential information hidden.

Please do not send passwords, Application Passwords, staff PINs, payment details, or unredacted customer records.

For questions about personal information, read the Pick Up Pelican Privacy Policy or email privacy@intentionallyblank.page.